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Entertainment & Recreation Manager

Hospitality & Tourism

Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.

Hospitality & Tourism

What you'd do all day

The tasks that matter most in this job, most important first.

  1. 1Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
  2. 2Plan programs of events or schedules of activities.
  3. 3Talk to coworkers using electronic devices, such as computers and radios.
  4. 4Write budgets to plan recreational activities or programs.
  5. 5Calculate and record department expenses and revenue.
  6. 6Interview and hire associates to fill staff vacancies.
  7. 7Talk to customers to convey information about events or activities.
  8. 8Explain rules and regulations of facilities and entertainment attractions to customers.
  9. 9Administer first aid in emergency situations.
  10. 10Assign tasks and work hours to staff.
  11. 11Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
  12. 12Resolve customer complaints regarding worker performance or services rendered.
  13. 13Store and retrieve equipment, such as vehicles, radios, and ride components.
  14. 14Train workers in company procedures or policy.
  15. 15Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
  16. 16Write and present strategies for recreational facility programming using customer or employee data.
  17. 17Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.

Also known as

What this job is called on JobStreet, LinkedIn and in job ads. Search these too.

  • Club Manager
  • Park Manager
  • Pool Manager
  • Camp Director
  • Club Director
  • Venue Manager
  • Events Manager
  • Aquatics Manager
  • Rides Supervisor
  • Aquatics Director

How far is this from you?

Roughly how much preparation this job usually takes. In Malaysia your UPU route and the programme's syarat still decide entry, so treat this as a guide, not a gate.

  1. 1

    Entry straight after SPM

  2. 2

    SPM + sijil / short TVET course

  3. 3

    Diploma / TVET (sijil–diploma)

  4. Typical entry

    Degree (ijazah sarjana muda)

  5. 5

    Postgrad (sarjana / PhD) or professional route

Typical educationBachelor's degree

Subjects that matter here

The SPM subjects worth your effort for this career, with the reason for each.

EnglishDraws directly on English Language — a top knowledge area for this role (O*NET).
BusinessDraws directly on Administration and Management — a top knowledge area for this role (O*NET).
EconomicsDraws directly on Administration and Management — a top knowledge area for this role (O*NET).
Computer Science / ICTDraws directly on Computers and Electronics — a top knowledge area for this role (O*NET).
Electrical & Electronic Eng. StudiesDraws directly on Computers and Electronics — a top knowledge area for this role (O*NET).

What you'd need to know

The subject areas this job leans on most, and the SPM subjects that build them.

  • Customer and Personal Service91%
  • Education and Training86%
  • English Language77%

    English

  • Administration and Management73%

    BusinessEconomics

  • Computers and Electronics71%

    Computer Science / ICTElectrical & Electronic Eng. Studies

  • Public Safety and Security69%

Tools you'd use

Software and equipment that show up in this job, worth learning early.

Where to learn these, free

Scholarships & funding

What the work feels like

Day-to-day working conditions, so you can tell whether the job suits how you like to work.

  • Face-to-face discussionsEvery day
  • Contact with other peopleConstant contact
  • Dealing with customers or the publicVery high
  • Leading or coordinating othersVery high
  • Handling conflict situationsRarely
  • Indoors, air-conditionedEvery day
  • Noisy environmentRarely
  • Time walking or movingA little

AI and demand for this job

A few real, dated data points — not a single score. AI making some tasks faster usually means a job changes, not that it disappears.

24%

Share of everyday tasks today's AI can already help with (2023)

This estimate is from 2023 — already out of date, since AI moves fast. Treat it as a rough, aging starting point, not the current picture.

0.08%

Of Malaysian Claude conversations, about this kind of work

Measures how much people use Claude for this work, not how many Malaysians do this job — and more AI use can mean people relying on it, not that it's replacing them.

Growing role in the US

US Bureau of Labor Statistics data, not Malaysian. Shown because it's the only forward-looking demand estimate we have for this job.

Pay in Malaysia

We don't have a sourced Malaysian salary range for this job yet, and we'd rather show nothing than a number we can't stand behind.

Where to check:

  • JobStreet and Hiredly job ads for this title
  • DOSM Salaries & Wages Survey
  • SSPA scheme tables, if you're aiming for a government post
See pay for a related career: Hotel & Tourism Manager

Check what you may qualify for

Enter your SPM grades and see which routes and programmes you may qualify for. An estimate to plan with, not an offer.

Check my eligibility Not sure yet? Take the quiz

How to get here

Post-SPM pathways with programmes in this career's fields. Tap one to see real programmes and entry requirements.

Asasi / Foundation

One-year runway into a specific university: public via UPU or private direct entry.

12 months

Diploma

Skill-first qualification. Work after, or enter degree Year 2. Polytechnics keep it affordable.

2.5–3 years

Related careers

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About this information

This describes what the job involves. Pay, demand and entry routes differ in Malaysia, so check the Pathways and Programmes pages for local requirements.

O*NET occupation: Entertainment and Recreation Managers, Except Gambling

Job responsibilities, knowledge areas and work context from O*NET 30.3, US Department of Labor, used under CC BY 4.0. onetcenter.org

Programmes that lead here

Programmes from the official UPU (KPT) and MQA catalogues whose field of study typically leads to this career. Matched by field, not a job guarantee.

Public universities (UPU)

Private institutions (MQA-accredited)

Search the programme catalogue