Social & Community Service Manager
Social & Community
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
What you'd do all day
The tasks that matter most in this job, most important first.
- 1Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- 2Direct activities of professional and technical staff members and volunteers.
- 3Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- 4Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- 5Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- 6Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- 7Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- 8Recruit, interview, and hire or sign up volunteers and staff.
- 9Research and analyze member or community needs to determine program directions and goals.
- 10Implement and evaluate staff, volunteer, or community training programs.
- 11Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- 12Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- 13Plan and administer budgets for programs, equipment, and support services.
- 14Speak to community groups to explain and interpret agency purposes, programs, and policies.
- 15Represent organizations in relations with governmental and media institutions.
- 16Direct fundraising activities and the preparation of public relations materials.
Also known as
What this job is called on JobStreet, LinkedIn and in job ads. Search these too.
- OWDPM
- Case Manager
- Club Manager
- Parole Director
- Program Manager
- Welfare Manager
- Welfare Director
- Casework Director
- Nonprofit Manager
- Group Home Manager
How far is this from you?
Roughly how much preparation this job usually takes. In Malaysia your UPU route and the programme's syarat still decide entry, so treat this as a guide, not a gate.
1
Entry straight after SPM
2
SPM + sijil / short TVET course
3
Diploma / TVET (sijil–diploma)
Typical entry
Degree (ijazah sarjana muda)
5
Postgrad (sarjana / PhD) or professional route
Subjects that matter here
The SPM subjects worth your effort for this career, with the reason for each.
What you'd need to know
The subject areas this job leans on most, and the SPM subjects that build them.
- Customer and Personal Service92%
- Administration and Management87%
BusinessEconomics
- English Language86%
English
- Psychology81%
- Education and Training78%
- Personnel and Human Resources75%
Business
Tools you'd use
Software and equipment that show up in this job, worth learning early.
What the work feels like
Day-to-day working conditions, so you can tell whether the job suits how you like to work.
- Face-to-face discussionsEvery day
- Contact with other peopleConstant contact
- Dealing with customers or the publicVery high
- Leading or coordinating othersHigh
- Indoors, air-conditionedEvery day
- Outdoors, in all weatherRarely
- Noisy environmentEvery day
- Time spent sittingMost of the time
AI and demand for this job
A few real, dated data points — not a single score. AI making some tasks faster usually means a job changes, not that it disappears.
Share of everyday tasks today's AI can already help with (2023)
This estimate is from 2023 — already out of date, since AI moves fast. Treat it as a rough, aging starting point, not the current picture.
US Bureau of Labor Statistics data, not Malaysian. Shown because it's the only forward-looking demand estimate we have for this job.
Pay in Malaysia
We don't have a sourced Malaysian salary range for this job yet, and we'd rather show nothing than a number we can't stand behind.
Where to check:
- JobStreet and Hiredly job ads for this title
- DOSM Salaries & Wages Survey
- SSPA scheme tables, if you're aiming for a government post
Check what you may qualify for
Enter your SPM grades and see which routes and programmes you may qualify for. An estimate to plan with, not an offer.
How to get here
Post-SPM pathways with programmes in this career's fields. Tap one to see real programmes and entry requirements.
Related careers
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About this information
This describes what the job involves. Pay, demand and entry routes differ in Malaysia, so check the Pathways and Programmes pages for local requirements.
O*NET occupation: Social and Community Service Managers
Job responsibilities, knowledge areas and work context from O*NET 30.3, US Department of Labor, used under CC BY 4.0. onetcenter.org