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Arbitrator & Mediator

Law

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Law

What you'd do all day

The tasks that matter most in this job, most important first.

  1. 1Prepare written opinions or decisions regarding cases.
  2. 2Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  3. 3Conduct hearings to obtain information or evidence relative to disposition of claims.
  4. 4Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
  5. 5Rule on exceptions, motions, or admissibility of evidence.
  6. 6Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  7. 7Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  8. 8Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
  9. 9Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
  10. 10Research laws, regulations, policies, or precedent decisions to prepare for hearings.
  11. 11Issue subpoenas or administer oaths to prepare for formal hearings.
  12. 12Set up appointments for parties to meet for mediation.
  13. 13Interview claimants, agents, or witnesses to obtain information about disputed issues.
  14. 14Recommend acceptance or rejection of compromise settlement offers.
  15. 15Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
  16. 16Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
  17. 17Prepare settlement agreements for disputants to sign.
  18. 18Authorize payment of valid claims.
  19. 19Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
  20. 20Participate in court proceedings.

Also known as

What this job is called on JobStreet, LinkedIn and in job ads. Search these too.

  • Arbiter
  • Mediator
  • Ombudsman
  • Arbitrator
  • Adjudicator
  • Conciliator
  • ADR Mediator
  • Labor Mediator
  • Legal Mediator
  • ADR Coordinator

How far is this from you?

Roughly how much preparation this job usually takes. In Malaysia your UPU route and the programme's syarat still decide entry, so treat this as a guide, not a gate.

  1. 1

    Entry straight after SPM

  2. 2

    SPM + sijil / short TVET course

  3. 3

    Diploma / TVET (sijil–diploma)

  4. 4

    Degree (ijazah sarjana muda)

  5. Typical entry

    Postgrad (sarjana / PhD) or professional route

Typical educationProfessional degree

Subjects that matter here

The SPM subjects worth your effort for this career, with the reason for each.

History (Sejarah)Draws directly on Law and Government — a top knowledge area for this role (O*NET).
EnglishDraws directly on English Language — a top knowledge area for this role (O*NET).
BusinessDraws directly on Personnel and Human Resources — a top knowledge area for this role (O*NET).
EconomicsDraws directly on Administration and Management — a top knowledge area for this role (O*NET).
Principles of AccountingDraws directly on Economics and Accounting — a top knowledge area for this role (O*NET).

What you'd need to know

The subject areas this job leans on most, and the SPM subjects that build them.

  • Law and Government84%

    History (Sejarah)

  • English Language84%

    English

  • Personnel and Human Resources81%

    Business

  • Administration and Management61%

    BusinessEconomics

  • Education and Training54%
  • Economics and Accounting52%

    Principles of AccountingEconomics

Tools you'd use

Software and equipment that show up in this job, worth learning early.

Where to learn these, free

Scholarships & funding

What the work feels like

Day-to-day working conditions, so you can tell whether the job suits how you like to work.

  • Face-to-face discussionsOften
  • Dealing with customers or the publicNot at all
  • Leading or coordinating othersNot at all
  • Handling conflict situationsEvery day
  • Indoors, air-conditionedAlmost never
  • Outdoors, in all weatherAlmost never
  • Noisy environmentAlmost never
  • Time spent sittingAlmost all the time

AI and demand for this job

A few real, dated data points — not a single score. AI making some tasks faster usually means a job changes, not that it disappears.

10%

Share of everyday tasks today's AI can already help with (2023)

This estimate is from 2023 — already out of date, since AI moves fast. Treat it as a rough, aging starting point, not the current picture.

Pay in Malaysia

We don't have a sourced Malaysian salary range for this job yet, and we'd rather show nothing than a number we can't stand behind.

Where to check:

  • JobStreet and Hiredly job ads for this title
  • DOSM Salaries & Wages Survey
  • SSPA scheme tables, if you're aiming for a government post
See pay for a related career: Advocate & Solicitor (Lawyer)

Check what you may qualify for

Enter your SPM grades and see which routes and programmes you may qualify for. An estimate to plan with, not an offer.

Check my eligibility Not sure yet? Take the quiz

How to get here

Post-SPM pathways with programmes in this career's fields. Tap one to see real programmes and entry requirements.

Asasi / Foundation

One-year runway into a specific university: public via UPU or private direct entry.

12 months

Diploma

Skill-first qualification. Work after, or enter degree Year 2. Polytechnics keep it affordable.

2.5–3 years

Related careers

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About this information

This describes what the job involves. Pay, demand and entry routes differ in Malaysia, so check the Pathways and Programmes pages for local requirements.

O*NET occupation: Arbitrators, Mediators, and Conciliators

Job responsibilities, knowledge areas and work context from O*NET 30.3, US Department of Labor, used under CC BY 4.0. onetcenter.org